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Welcome to Emily Rose Stationery

Privacy Notice
Conditions of Use
Gift Voucher FAQ
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About Us
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Welcome to Emily Rose Stationery. Thank you for taking time to visit our store. We specialise in bespoke card stationery. Special commissions taken no matter how small or large the order
HOME » Shop » Conditions of Use

Conditions of Use

Conditions of Use

The client is hereinafter referred to as you/ your.

Emily Rose Stationery is hereinafter referred to as us/we/I/Emily Rose Stationery.

Emily Rose Stationery
1 Medway Drive


Production of your order
Please note that, as all items are individually made, each item that is produced may vary slightly in appearance. Also colours that are shown in the pictures on this site may vary on each computer. By signing and returning the proofs you are confirming the information is correct.

No goods will be commenced on or sent until full payment is received and cleared.

Prices are subject to change without notice. Any orders that have been confirmed will not be affected.

Deposit and payment
Greetings cards - Payment is required in full when order is placed.

Wedding stationery only -  a 50% deposit (non-refundable after proof confirmation has been received) is required. The remaining balance is due upon acceptance of the final proofs and must be paid in full before commencement of order.

Upon receipt of your order and 50% deposit initial proofs will be sent for your approval. Final proof reading is the responsibility of you (the client). If any amendments have been made after the first proof and production has not started then a further proof will be either sent or e-mailed to you for your approval. Any proofs must be signed and dated as correct before the order can be commenced. We cannot accept any amendments unless they are dated and signed for.

We accept Paypal (you do not need a Paypal account) or cheque (made payable to A.M. Hill).

All orders are inclusive of VAT.


Cancelling an order
If an order is cancelled prior to receipt of signed proofs we shall retain 50% of the deposit and refund the difference. After receipt of signed proofs your 50% deposit will not be refunded.

Making changes to an existing order
If changes are made to an order that is already part way through production you will incur additional costs.

Delivery and damages
Wedding stationery: orders are despatched within 4-6 weeks from receipt of final payment.
Other stationery: orders are despatched within 10 days although this is nearly always sooner. If you require these sooner please let us know and we endeavour to despatch them earlier.

Whilst we make every effort to make sure your stationery order arrives safety and securely. Please notify us within 7 days if your items have been damaged. We will provide you with a Royal Mail tracking number. Please note 'Recorded Delivery' cannot be tracked but as the name suggests your order will be recorded upon delivery.

Delivery charges
Orders are based on the weight of the package and will be calculated approximately at checkout. Any changes to the cost of postage will be notified to you before despatch.

The calculated costs are for UK mainland only. Please e-mail for postage rates overseas before placing an order.

No refund or exchange can be given unless the goods are faulty. Your statutory rights are not affected.

We cannot offer refunds on surplus wedding stationery, greeting cards etc.

Privacy policy
We take all reasonable precautions to keep details of your payment and order secure. We do not share your information with any other outside parties.

All work and designs on this site are copyrighted to Emily Rose Stationery and under no circumstances should they be reproduced without permission.

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